Archives: FAQs

Q: Should I use the telemedicine offered by my insurance company instead calling the office?

A: Harmony Health of WNY makes every attempt to be available to see our patients in a convenient and timely manner. We also have a doctor on call at all times when the office is closed. We believe that the best way to treat

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Q: Can I have my blood drawn at Harmony Health of WNY the same way I can have it drawn at an Rochester Regional Health Laboratories Lab?

A: No. Although blood drawn at our office is often sent to Rochester Regional Health Laboratories for testing, we do not offer lab services to patients that are not scheduled to see a provider that day. For example, a patient who is taking Warfarin

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Q: Will HHWNY see a friend or family member on an urgent or scheduled basis during office hours, even though they may not be patients of the practice?

A: We are happy to schedule “One Time Visits” for a friend or family member that is not our patient and does not have a regular physician in the area. The fee for the service is expected at the time of the visit since

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Q: How does HHWNY handle prescription refills?

A: The most efficient and streamlined way to request a prescription refill is through your pharmacy. Most requests will be processed within 48 hours. If there is a problem with your prescription, we will contact you. Please call your pharmacy to verify that they

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Q: What happens if I get admitted to the hospital?

A: We no longer admit patients to the local hospitals as we have decided that our time is best spent improving our availability for our patients at Harmony Health of WNY. Patients who are admitted to the hospital will be under the care of

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Q: Do You Offer Telemedicine?

A: Yes, we offer Telemedicine or Remote Virtual Visits on a scheduled basis in advance or on the same day, based on availability. Calls to the Answering Service can be converted to an acute After Hours Telemedicine Visit that will be charged to your

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Q: Do I have to go to the emergency room to see a doctor when the office is closed.

A: When you call the doctor on call, many situations can be handled without an emergency room visit. You will be called back by the physician on call. HHWNY does not take part in a call pool, so the doctor calling you back is

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Q: Who do I call if I am sick or have a question when the office is closed

A: When you call the office at (585) 684-3556 after regular hours, you will receive a message with the following information: Which doctor is on call. Where they can be reached. When the office will reopen. If you call the answering service and do

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