A: Harmony Health of WNY makes every attempt to be available to see our patients in a convenient and timely manner. We also have a doctor on call at all times when the office is closed. We believe that the best way to treat our patients is to work with a physician that knows you and has access to your medical records. We kindly request that our patients refrain from using any telemedicine diagnostic services offered through their insurance company. Call us! We are happy to help you.